Recently had a family heirloom watch repaired which I was told was beyond fixing. Monarch Jewelers said without a doubt I would have sentimental piece looking brand new! After a few minutes of great customer sevice I was walking out the door anxiously awating their call that it was ready to be picked up. True as the time it now keeps, the watch was perfect. Monarch went above and beyond to make sure I was completely satisfied. I can now hand down my watch to my little guy when its his time.Thank you Monarch!!!!!!

I brought in my engagement ring that was purchased from a different jeweler out of town to be inspected. My center stone had come loose 2 times within a month and I was starting to get worried that there was something really wrong with the setting. I decided to bring it to Monarch as my family has been going to this shop for years. I was greeted by Gina who is wonderful and reassured me that their jeweler would get down to the bottom of why my stone kept coming loose. Gina called me a few hours later and explained that the jeweler wanted to replace the head on my engagement ring as my diamond …